Refund Policy
At Nexoo Marketing, we value transparency and customer satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our services and products. By using our website and services, you agree to this policy.
Digital Services & Consultancy
Due to the nature of digital services, consultancy, and business solutions:
Payments for digital marketing, design, development, consultancy, startup services, and B2B services are generally non-refundable once the service has started.
If a service has not yet commenced, refund requests may be reviewed on a case-by-case basis.
No refunds will be issued for completed work, delivered milestones, or services already in progress.
Product-Related Refunds
For physical products supplied through Nexoo Marketing:
Refunds or replacements may be considered only if the product is defective, damaged, or incorrect at the time of delivery.
Claims must be reported within 7 days of receiving the product.
Products must be unused and returned in their original packaging where applicable.
Shipping and handling charges are non-refundable, unless the issue is caused by our error.
Wholesale & Private Label Products
All wholesale, bulk, and private-label orders are non-refundable, unless a manufacturing defect or shipping error is confirmed.
Due to customization and bulk pricing, these orders cannot be canceled once processing has begun.
Subscription & Ongoing Services
Subscription-based or recurring services may be canceled at any time; however, fees already paid are non-refundable.
Cancellation will prevent future charges but does not apply retroactively.
Refund Processing
Approved refunds will be processed using the original payment method.
Refund processing times may vary depending on the payment provider and banking institution.
Nexoo Marketing reserves the right to deny refund requests that do not meet the conditions outlined in this policy.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Nexoo Marketing
Email: [your email address]
Website: NexooMarketing.com